Volume 10 — October 31, 2013
ORIGINAL
RESEARCH
Patient Satisfaction and Perceived Success with a Telephonic Health Coaching Program: The Natural Experiments for Translation in Diabetes (NEXT-D) Study, Northern California, 2011
| No. of Sessions | Patient Satisfaction, % (95% CI) | Patient Would Recommend, % (95% CI) | Perceived Coaching Success for Weight-Related Topic, % (95% CI) |
|---|---|---|---|
| Overall | 61 (56–66) | 63 (58–68) | 66 (61–71) |
| 1 | 50 (43–58) | 55 (48–63) | 59 (51–66) |
| ≥2 | 70 (63–76) | 70 (63–76) | 73 (66–79) |
Figure 1. Predicted percentage of patient satisfaction and perceived
success for a weight-related topic, stratified by the number of coaching
sessions completed, Kaiser Permanente Wellness Coaching Program Survey,
northern California, 2011. Percentages are adjusted for age, sex,
race/ethnicity, body mass index, education, and income. Abbreviation: CI,
confidence interval.
| PAM-6 Activation Level | Patient Satisfaction, % (95% CI) | Patient Would Recommend, % (95% CI) | Perceived Coaching Success for Weight-Related Topic, % (95% CI) |
|---|---|---|---|
| Overall | 61 (56–66) | 63 (58–68) | 66 (61–71) |
| 1 | 37 (26–49) | 45 (34–57) | 45 (34–57) |
| 2 | 57 (47–67) | 61 (51–71) | 62 (51–72) |
| 3 | 58 (48–68) | 54 (44–65) | 67 (55–76) |
| 4 | 77 (69–83) | 78 (70–84) | 79 (70–85) |
Figure 2. Predicted percentage of patient satisfaction and perceived
success for a weight-related topic, stratified by Patient Activation Measure
6 (PAM-6) (24) activation level, Kaiser Permanente Wellness Coaching Program
Survey, northern California, 2011. Percentages are adjusted for age, sex,
race/ethnicity, body mass index, education, and income. Abbreviation: CI,
confidence interval.
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